Processing Time
Made-to-Order Items:
- Standard processing: 7-8 business days
- Custom pieces: 10-12 business days
Ready-to-Ship Items:
- Processing: 3-4 business days
Processing begins after payment confirmation. Orders placed on weekends/holidays are processed on the next business day.
Shipping Options
Domestic Shipping (Pakistan):
- Standard Delivery: 7-9 business days
- Express Delivery: 3-4 business days
Shipping Costs
Shipping costs are calculated at checkout based on:
- Destination address
- Package weight and dimensions
- Selected shipping method
Order Tracking
- You will receive a tracking number via email once your order ships.
- Contact us if you don’t receive tracking within 48 hours of shipment
Delivery
- A signature may be required upon delivery
- Please ensure someone is available to receive the package
- Packages not collected may be returned to us
Shipping Restrictions
We currently do not ship to:
- PO Boxes (for certain items)
- Military addresses (international)
- Remote areas with limited courier service
Lost or Stolen Packages
- We are not responsible for lost or stolen packages after successful delivery
- Please file a claim with the shipping carrier
- We will assist you with the investigation process
Customs and Duties (International Orders)
- Customers are responsible for all customs duties and taxes
- These charges are not included in our prices or shipping costs
- Contact your local customs office for more information
Delivery Issues
If your order is:
- Delayed beyond estimated delivery time
- Missing items
- Damaged during shipping
Contact us immediately at soiewesternwear@gmail.com
Address Changes
- Contact us within 4 hours of placing your order to change the address
- We cannot change addresses once the order has been shipped
- Incorrect addresses may result in lost packages (customer responsibility)
Contact Us
For shipping inquiries:
- Email: soiewesternwear@gmail.com
- Phone: 0332-9990071
- WhatsApp: 0332-9990071